Policies
Old Soul Creatives' Shipping Policy: Last Updated: 08/24/2024
1. Shipping Methods
Old Soul Creatives offers the following shipping methods for your convenience:
- Standard Shipping: Typically arrives within 3-8 business days. Shipping costs vary based on size of order and shipping destination.
2. Shipping Locations
Old Soul Creatives currently provides shipping services within the United States regions.
3. Processing Time
Orders are typically processed within 1 business day after payment is received.
4. Shipping Time
The time it takes for your order to reach you depends on your location. Old Soul Creatives' Founder & Artisan, Natalie, does her best to ensure timely delivery and orders will typically arrive between 3-8 business days, but please note that shipping times may vary.
5. Shipping Costs
Shipping costs are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process.
6. Order Tracking
Old Soul Creatives provides order tracking. Once your order has shipped, you will receive a tracking number via email.
7. Lost or Damaged Items
In the rare event that an item is lost or damaged during transit, please contact Natalie at Old Soul Creatives within 1 day of receiving your order. She will work to resolve the issue promptly.
8. International Shipping
At this time, Old Soul Creatives primarily offer shipping within the United States regions. For international shipping requests, please contact Natalie at Old Soul Creatives directly for more information.
9. Local Delivery
Old Soul Creatives also offers local delivery services within a 15 mile radius from 97 Banklick Rd, Wilder, KY 41076. Local delivery is typically available within 1-2 business days after processing your order.
10. Pickup Option
If you prefer to pick up your order in person, Old Soul Creatives offers a pickup option at Campus Book & Supply in Wilder, Ky (by appointment only):
97 Banklick Rd, Wilder, KY 41076
11. Changes to Shipping Policy
Old Soul Creatives may update its Shipping Policy to reflect changes in shipping practices or legal requirements. The updated policy will be posted on this website with the revised "Last Updated" date.
12. Contact Us
If you have any questions or concerns about this Shipping Policy, please contact Old Soul Creatives' Founder & Artisan, Natalie Mairose:
Old Soul Creatives
859-652-1146
I appreciate your business and am committed to providing you with a smooth and enjoyable shopping experience!
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Written Return and Refund Policy: Last Updated: 08/24/2024
At Old Soul Creatives, your satisfaction is my priority. However, it is kindly stated that no refunds are given unless your product should arrived damaged.
If your product should happen to arrive damaged, I'm here to make it right for you. Please contact Natalie at Old Soul Creatives within 1 day of receiving your order to report any issues, and I will be happy to assist you.